At Relax Beach Hotel, we value the privacy of our guests and all visitors to our website. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Information Collected
When you use our services, we may collect the following types of information:
- Personal Information: Name, surname, phone number, email address, ID/passport information, payment details, and accommodation preferences.
- Technical Information: IP address, browser type, operating system, time and duration of visit, and cookie information.
- Service Usage Information: Reservation history, guest satisfaction surveys, and records of requests and complaints.
2. Purposes for Using Information
The information collected may be used for the following purposes:
- To process reservations and provide accommodation services.
- To handle payment and billing transactions.
- To measure and improve guest satisfaction.
- To fulfill legal obligations.
- To conduct promotional and informational activities (with your explicit consent).
- To enhance website security and service quality.
3. Cookies
Our website uses cookies to improve the user experience, analyze site traffic, and enhance our services.
- Essential Cookies: Necessary for the website’s functions to operate.
- Analytical Cookies: Analyze visitor behavior anonymously.
- Marketing Cookies: Deliver ads and campaigns based on your interests.
You can change your cookie preferences through your browser settings or by using the cookie management tool on our website.
4. Information Sharing
Your personal information may only be shared with third parties in the following situations:
- With business partners necessary for service delivery (e.g., reservation platforms, payment providers).
- With official authorities as required by legal obligations.
- With marketing and advertising partners if you have given your explicit consent.
Your information is processed and protected in accordance with the KVKK (Personal Data Protection Law) and relevant legislation.
5. Security Measures
Technical and administrative measures are taken to ensure the security of your personal data:
- Firewall and encryption technologies.
- Access authorization and logging.
- Staff confidentiality agreements and training.
- Regular backups and penetration tests.
6. Your Rights
In accordance with the KVKK No. 6698, you have the following rights:
- To learn whether your personal data is being processed.
- To request its correction if it has been processed incorrectly or incompletely.
- To request its deletion or destruction if the purpose of processing has ceased.
- To object to its processing.
To exercise your rights, you can contact us at info@relaxbeachhotel.com.
7. Policy Updates
This Privacy Policy may be updated in line with legal regulations and changes in our services. The updated policy will always be published on our website.